Returns & Exchanges

For items purchased online, you may return your item online via mail for a refund or exchange. Items purchased online using certain payment method cannot be exchanged online via mail and can only be returned via mail for a refund. Items purchased in-store cannot be returned or exchanged online via mail. See below table for more information.

International orders cannot be returned to Witchery stores. International orders cannot be exchanged and will be refunded in full upon return via mail.

For Purchases Made Online

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

For Purchases Made In-Store

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

Note

• Unfortunately, we cannot refund or exchange any in-store purchases at our online fulfilment center (OFC) regardless of the payment method.
• If an in-store purchase is returned to our OFC, it will be sent back to the customer to then return in store.
• PayPal purchases may be refunded at any Witchery store to the credit or EFTPOS card of your choice.
• The cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
• AfterPay purchases can only be exchanged for product of equal value.

Show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Witchery store within 30 days of delivery where our store staff will be happy to assist you.

Orders made via PayPal or Alipay may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.

Orders made via Alipay cannot be refunded or exchanged in store. See ‘Return by Post’ for details on how to return or exchange an item by post.

Items purchased online cannot be returned or exchanged in Clearance, Myer or David Jones stores.

If exchanging in-store, please call ahead to confirm the item is available in the store you are visiting. Visit our store pages for phone numbers.

The following change of mind time frames apply:

In-store 30 days from date of purchase

Online Australia & New Zealand 30 days from date of delivery.

Online International 45 days from order placement.

At Witchery, we are happy to offer you a return for change of mind on most full priced and reduced merchandise.

Witchery will honour a refund or exchange on a change of mind item with the following conditions:

• Proof of purchase is accompanied with the returned merchandise;
• The merchandise is unworn, unwashed, unused and with its original tags intact.
• Swimwear was tried on wearing full briefs with hygiene stickets and all tags intact.
• If the exchanged item is of lesser value than the original item(s), any rewards used towards the original purchase will be forfeited in the exchange.
• On any returned orders, any Rewards or Tier Status progress earned in relation to these item(s) will be reversed. Further, any rewards redeemed as part of the original online order will not be reissued. See full member Terms & Conditions.
• Any promotional offers or discounts received in the original order will not be applied or carried over in exchanges.

Exceptions To Our Change Of Mind Policy

Our change of mind policy does not apply to cosmetics, earrings and underwear due to hygiene reasons.

For Purchases Made Online

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

For Purchases Made In-Store

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

Note

• Unfortunately, we cannot refund or exchange any in-store purchases at our online fulfilment center (OFC) regardless of the payment method.
• If an in-store purchase is returned to our OFC, it will be sent back to the customer to then return in store.
• PayPal purchases may be refunded at any Witchery store to the credit or EFTPOS card of your choice.
• The cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
• AfterPay purchases can only be exchanged for product of equal value.

Unfortunately, we are unable to cancel or make amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Change of delivery address
• Changes to colours and sizes
• Adding or removing items
• Applying discounts or rewards
• Full order cancellations

To avoid disappointment, please ensure all details provided are correct at the time of order placement.

If you have purchased an item with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.

Further information is available here.

International orders cannot be returned to Witchery stores. International orders cannot be exchanged and will be refunded in full upon return via mail.

• Please return your order to the returns address listed below, following the instructions on the packing slip included with your order.
• International orders cannot be returned to Witchery stores.
• International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order at witchery.com

Return Locations

Australian Returns

Free Australian returns, via our Australia Post Returns Portal

New Zealand Returns

Witchery Wellington
179 - 193 Lambton Quay
Harbour City Centre, 6011, Wellington
New Zealand
Due to delivery restrictions, all New Zealand returns must be sent via Courierpost.

International Returns

Witchery Online Returns
Hoppers Crossing DC
PO BOX 4140, Hoppers Crossing
VIC, 3029, Australia

Returns: If a customer wishes to return a purchase reasons other than that the goods are faulty or misdescribed:

1. Any Rewards applied to your original purchase will be carried over when an exchange is requested. However, If the exchanged item is of lesser value than the original item/s, any additional rewards used towards that purchase will be forfeited. Rewards applied to your original purchase are not reissued when products are returned for a refund.
2. Any Spend & Earn Reward that was earned from the original purchase and is still active will be reversed; and
3. Any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance.

Country Road Group's Customer Service representatives are available over the phone during the hours of 9:00am and 5:00pm AEST, Monday – Friday.

Please contact Country Road Group's Customer Service for assistance:

Australia 1800 033 465

New Zealand 0800 300 034

International +61 3 8509 3700

Please include your Loyalty Card Number, your online order number (where applicable) and contact details in all correspondence to assist us in handling your query appropriately.

Our customer service team endeavours to respond to your queries as quickly as possible. In busy periods, however, please allow up to 48 hours for us to return your query.